Frequently Asked Questions
Everything you need to know about clean beauty and your orders.
Is Jane Iredale makeup suitable for sensitive skin?
Yes, our products are formulated with clean, skin-loving ingredients and are dermatologist and allergy tested to be safe for even the most sensitive skin types.
Are your products cruelty-free and vegan?
Jane Iredale is a certified cruelty-free brand. While the majority of our products are vegan, some contain ingredients like beeswax or carmine; please check individual product pages for specific vegan labels.
How can I find my perfect foundation shade?
You can use our online Shade Finder tool or consult our digital color matching guide. We also offer sample kits to help you test the finish and tone at home.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return it within 30 days of the purchase date for a full refund.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental United States. Expedited shipping options are available at checkout.
Do your products contain synthetic fragrances or parabens?
No, all Jane Iredale products are formulated without synthetic fragrances, parabens, or phthalates to ensure the highest standard of clean beauty.